Dwei11 Privacy Policy – Protection of Your Data

1. Introduction

Dwei11 ("we", "Platform" or "dwei11") respects the privacy of every individual who uses our services through the dwei11.pro website and the dwei11 mobile app. This Privacy Policy explains in detail how we collect, use, store, protect and share your personal information when you use the dwei11 platform.

This document is drafted in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. By registering a dwei11 account or continuing to use our platform, you agree to the terms of this Privacy Policy in full.

2. Information We Collect

Dwei11 collects various categories of information to ensure we can provide services that are high quality, secure and compliant with legal requirements. The following are the types of information we collect:

2.1 Information You Provide Directly

• Full name as stated on official identification documents.
• Date of birth for age verification.
• An active email address used for account communications.
• A valid Malaysian mobile number.
• Current residential address.
• Bank account or e-wallet details for processing financial transactions.
• Identity verification documents such as MyKad or passport during the KYC process.

2.2 Information Collected Automatically

• The IP address of your device when accessing the dwei11 platform.
• The type and version of web browser used.
• Your device's operating system.
• Game session data including date, time, game type, and total wagering amount.
• Deposit and withdrawal transaction records.
• Account activity logs for security and compliance purposes.

2.3 Information from Third-Party Sources

In certain situations, dwei11 may receive additional information about you from trusted third-party sources, including identity verification service providers, fraud prevention agencies, and our payment partners. This information is used solely to verify your identity and ensure the security of financial transactions.

3. How We Use Your Data

The personal information we collect is used solely for the following purposes:

Dwei11 will not use your personal data for any purpose other than those stated above without first obtaining your explicit consent. Whenever we wish to use your data for a new purpose, we will inform you and request the appropriate consent.

4. Sharing Information with Third Parties

Dwei11 does not sell, rent or share your personal information with third parties for their commercial purposes. However, we may share your information in the following limited circumstances:

4.1 Trusted Service Providers

We work with selected third-party service providers to support platform operations, including payment processing providers, licensed gaming platforms, identity verification service providers, and technology infrastructure providers. All these partners are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify.

4.2 Legal Requirements

Dwei11 will disclose your personal information to the relevant authorities where required by law, court order, or direction from a legitimate law enforcement agency. In such circumstances, we will endeavour to notify you unless prohibited from doing so by law.

4.3 Business Transfers

Should dwei11 be involved in any merger, acquisition, or asset sale, member information may be transferred as part of that transaction. We will notify you of any changes to the ownership or use of your information, as well as the options available to you in such a situation.

5. Data Security

Dwei11 continually invests in the latest security infrastructure to ensure your personal data is always protected. Key security measures we implement include:

• Data encryption in transit using TLS 1.3 protocol and 256-bit SSL certificates.
• Data encryption at rest using AES-256 standards for all sensitive information.
• Role-based access control (RBAC) ensuring only authorised personnel can access member data.
• Continuous security monitoring 24 hours a day, 7 days a week.
• Regular penetration testing by independent security experts.
• Established incident response procedures to address any security breaches swiftly.
• Regular data backups to a secure, geographically separate location.

6. Cookies and Tracking Technologies

Dwei11 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

6.1 Essential Cookies

These cookies are required for core platform functions such as login session management, account security, and language preferences. They cannot be disabled without affecting the platform's primary functionality.

6.2 Analytics Cookies

We use analytics cookies to understand how members use the dwei11 platform — including the most frequently visited pages, session duration, and navigation patterns. This information is used in aggregate form and does not contain any personally identifiable information.

6.3 Preference Cookies

Preference cookies allow the dwei11 platform to remember your chosen settings, such as display language and game preferences, to deliver a more personalised experience.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality and user experience of the dwei11 platform.

7. Data Retention

Dwei11 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. The following are our data retention guidelines:

• Active account data: Retained for as long as the account remains active.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's AMLA legal requirements.
• Customer support communication logs: Retained for 3 years.
• Anonymised analytics data: May be retained indefinitely for product improvement purposes.
• KYC documents: Retained for a minimum of 5 years following account closure.

Once the designated retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you.

8. Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by dwei11:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to Restriction of Processing: You may request that we restrict the processing of your data under certain circumstances.
• Right to Data Portability: You have the right to receive your data in a machine-readable format.

To exercise any of the above rights, please contact the dwei11 support team via live chat or our official email. We will process your request within 30 business days from the date it is received.

9. Protection of Children's Data

The dwei11 platform is not intended for use by individuals under the age of 18. dwei11 does not knowingly collect any personal information from minors. Should we discover that a minor's information has been collected without our knowledge, we will take immediate action to delete that information and close the account in question.

If you believe a minor has registered for or is using the dwei11 platform, please contact our support team immediately so that appropriate action can be taken without delay.

10. Amendments to the Privacy Policy

Dwei11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to the services we offer. Any amendments made will be published on this page with a revised update date.

For amendments considered material or significant, dwei11 will notify you via in-app notification or email to the address registered on your account, at least 7 days before the changes take effect. Continued use of the platform after the effective date constitutes your acceptance of the amended Privacy Policy.

11. How to Contact Us

If you have any questions, concerns, or complaints regarding how we handle your personal data, or wish to exercise any of your privacy rights, please contact the dwei11 Data Protection Officer through the following channels:

• Official Email: [email protected]
• Live Chat: Available 24/7 via the dwei11 platform
• Response Time: Within 3–5 business days for email; immediately for live chat

We take every privacy-related enquiry seriously and will endeavour to resolve each matter raised in a fair and transparent manner. If you are not satisfied with our response, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia.